Install Remote Presence Updater Service

Note Corporate license or higher.

Installing the Remote Presence Updater service

  1. Unzip the RemotePresenceChanger installer package on the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. server.

  2. Open the properties.ps1 in Notepad or a similar editor.

  3. Edit the following lines to be applicable to your topology:

    Note For the account the Anywhere365 service account needs to be used, Learn More

    Note When you have multiple Anywhere365 Pools give each remotepresenceupdate a name that’s unique per pool like “remotepresenceupdate_pool1”

    $RemotePresenceId = "remotepresenceupdate"
    $RemotePresencePort = 6125
    $domain = "domain"
    $account = "service_account"
    $SipDomain = "sipdomain.com"
    $AppPoolName = "pool.domain.com"

  4. Run the Windows PowerShell as administrator (a user with equal right to the Anywhere365 Installation account, Learn More)

  5. Navigate to the installation folder

  6. Run the InstallRemotePresenceUpdate.ps1 script

  7. Enter the service account password for the account given in step 3

  8. Let the script run and finish

  9. Done

 

Configuring Inflight Snapper

By default the Inflight Snapper is not enabled for RemotePresence Updater, use the following step to enable the feature:

Note Only supervisors can use this function.

  1. Open the Snapper

  2. Open the settings

  3. Open the UCC Config

  4. Expand the UCC

  5. Check Remote presence update

  6. Click on Save