Remote Presence Updater

Note Corporate license or higher.

With the Remote Presence Updater you are able to adjust the presence of the agents within a UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs., directly from your Inflight Snapper.


Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)


Small Business



Enterprise Plus


Agent Management

Dialouge Intelligence