Categories

Questionnaire

With Anywhere365 Questionnaires it is possible to rate quality after the call is finished. Anywhere365 uses SharePoint Surveys to let the user complete a predefined set of questions regarding the Calls. This information can then be saved to an SQL Database, where reports can be run. Combining this with the existing Anywhere365 Call and Dialogue Intelligence gives Management insight in the Call information, User feedback(Quality Monitoring) and Supervisor feedback (Questionnaires).

 

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Dialogue Intelligence

Characteristics