Install Power BI template

Note Workgroup license and higher

Create view for Power BI

  1. Open Microsoft SQL Server Management Studio

  2. Connect to Server / Instance where the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Database is located

  3. Navigate to the UCC Database

  4. Right Click Database

  5. Select New Query

  6. Paste the SQL code from the Power BI Template package, the SQL queries can be found in the installation folder. Please select the CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. version that is applicable for your setup:.

  7. Execute the Query (F5)