Agent Test Tool

  1. Download Agent Test Tool from download portal on A365 application server

  2. Unblock the zip-file

  3. Extract the zip-file

  4. Create X user accounts

    1. All user accounts should have a similar SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address, followed by a number starting at 1 ending at X

    2. E.g. testuser1@domain.com

  5. Create an Agent Test UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. without a SharePoint configuration site

    For more information check: Install Extra UCC

  6. Navigate to the folder in which the zip-file is extracted

  7. Copy your license into the folder of the extracted zip-file

  8. Edit Wsp.Anywhere365.AgentSimulator.Wpf.exe.config

    1. ApplicationId: ucc name (e.g. ucc_agent)

    2. FEPool: fqdnA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS). of FEPool (e.g. fepool.domain.com)

    3. UserUriFormat: sipaddress of agent with number in brackets (e.g. sip:testuser{0}@domain.com)

    4. UserCountStart: 1 (number of first test user)

    5. UserCountEnd: X (number of last test user)

    6. Uncomment the correct binding (depending on Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. server version):

      1. LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. 2010: <bindingRedirect oldVersion="6.0.0.0" newVersion="4.0.0.0" />

      2. Lync 2013: <bindingRedirect oldVersion="6.0.0.0" newVersion="5.0.0.0" />

      3. Skype for Business: <bindingRedirect oldVersion="6.0.0.0" newVersion="6.0.0.0" />

  9. Start powershell as administrator

  10. Navigate to the folder of the extracted zip-file

  11. Start Wsp.Anywhere365.AgentSimulator.Wpf.exe

  12. The screen below appears

  13. Click start to sign in the Agents

 

 

Customer Test Tool

  1. Download Customer Test Tool from download portal on A365 application server

  2. Unblock the zip-file

  3. Extract the zip-file

  4. Create a Customer Test UCC without a SharePoint configuration site

    For more information check: Install Extra UCC

  5. Navigate to the folder in which the zip-file is extracted

  6. Copy your license into the folder of the extracted zip-file

  7. Edit Wsp.Anywhere365.CustomerSimulator.Wpf.exe.config
    1. ApplicationId: ucc name (e.g. ucc_customer)

    2. ApplicationEndpointUri: endpoint of the above ucc (e.g. sip:ucc_customer@domain.com)

    3. FEPool: fqdn of FEPool (e.g. fepool.domain.com)

    4. CalledParty: the UCC that you would like to test (e.g. sip:ucc_reception@domain.com)

    5. ImpersonateAs: the SIP address of the customer that is calling (e.g. sip:+3161234567@domain.com;user=phone)

    6. Uncomment the correct binding (depending on Skype for Business server version):

      1. Lync 2010: <bindingRedirect oldVersion="6.0.0.0" newVersion="4.0.0.0" />

      2. Lync 2013: <bindingRedirect oldVersion="6.0.0.0" newVersion="5.0.0.0" />

      3. Skype for Business: <bindingRedirect oldVersion="6.0.0.0" newVersion="6.0.0.0" />

  8. Start powershell as administrator

  9. Navigate to the folder of the extracted zip-file

  10. Start Wsp.Anywhere365.CustomerSimulator.Wpf.exe

  11. Fill in the parameters

    1. Total Calls: amount of calls that should be setup

    2. Call Duration: duration of calls in seconds

    3. Calls per minute: the amount of calls that are setup each minute

    4. Called party: the SIP address of the UCC that you would like to test

    5. Choice: the choice that should be made within the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.

  12. Click "Create Batch"