Categories

Management Tool Kit

With the Anywhere365 Management Tool Kit the local administrator is able to manage the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.'s with a variety of tools.

UCC Mass Tool

With the newly released UCC Mass Tool you can build 10ths or 100ths of UCCs within minutes, including configuration, based on a Deployment Excel Sheet with all details per UCC.

Application and Endpoint saver

If you're moving to a new Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. front-end pool or server or simply when you want to backup all created Applications and Endpoints, you can use this tool to create a backup within minutes.

The contents will be stored in a created XML file.

CPU Log Analyzer

This CPU Log Analyzer gives you a quick impression of the performance of your Anywhere365 UCC server.