Setup Monitoring for Interceptor

Anywhere365's InterceptorThe Interceptor is a service installed on the Lync / Skype for Business Front End(s). It monitors all the calls going over it. When a call going to or coming from an Agent it will come in to action. By intercepting that call and redirecting it you the Anywhere365, it lets you manage the Direct Inbound and Outbound dialogues of the Agents. offers KPI's to support monitoring, for example in PerfMon, SCOM, Solarwinds or other monitoring tools.

Available KPI's

Kpi

Description

Total UccsUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.

The Number of UCC's connected to the Interceptor

Heartbeat

The Heartbeat of the UCC. It send 1 every second the UCC is Online and 0 when the UCC is Offline


Viewing KPI's using Performance Monitor

  1. Connect to the Anywhere365 Application Server
  2. Start "Performance Monitoring".

  3. Select Add or press Ctrl+N

  4. Search for "Anywhere365 Interceptor"


  5. Expand to select a counter or "Anywhere365 Interceptor" for all counters

  6. Select "Add>>"