Interceptor

Note Enterprise license and higher

The InterceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. is a service installed on the Skype for Business Front End(s). It monitors all the calls coming through. When it notices a call going to or coming from an Agent it will spring into action. By intercepting that call and redirecting it via Anywhere365, it lets you manage the Direct Inbound and Outbound dialogues of the Agents.

For example Recording, Reporting and Routing.

Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Functionality

Dialogue Intelligence

Dialogue Management

Characteristics

Extensions