Uninstall Interceptor

Preparation

Before starting the un-installation, make sure the following preparations are taken:

• For each UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.:

  • Remove the Default Routing Endpoint from the Endpoints list

  • Remove the InterceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. Related Settings

    • UseInboundAudioRecording

    • UseOutboundAudioRecording

    • InteruserRecordingDisabled

• Restart UCC(s)

• (Optional) Remove the Default Routing Endpoints from Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server.

When the above preparations are completed, the uninstalling can be continued.

 

Uninstalling the Interceptor

1. Login to the Front End Server(s)

2. Open Services

3. Stop the "Anywhere365 SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. Interceptor Service"

4. Open Command as Administrator

5. Run the following command

   sc.exe delete SipInterceptorService

6. Delete the files from Program Files:

   Path: C:\Program Files\SipInterceptor\

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