Uninstall Interceptor

Preparation

Before starting the un-installation, make sure the following preparations are taken:

• For each UCC:

  • Remove the Default Routing Endpoint from the Endpoints list

  • Remove the InterceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. Related Settings

    • UseInboundAudioRecording

    • UseOutboundAudioRecording

    • InteruserRecordingDisabled

• Restart UCC(s)

• (Optional) Remove the Default Routing Endpoints from Skype for Business

When the above preparations are completed, the uninstalling can be continued.

 

Uninstalling the Interceptor

1. Login to the Front End Server(s)

2. Open Services

3. Stop the "Anywhere365 SIP Interceptor Service"

4. Open Command as Administrator

5. Run the following command

   sc.exe delete SipInterceptorService

6. Delete the files from Program Files:

   Path: C:\Program Files\SipInterceptor\

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