Setup Inbound priority for Interceptor

Introduction

By default of 2 intercepted UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.'s call each other then the Outbound UCC will have priority over the Inbound UCC, Learn More

 

Configuration

  1. Navigate to Install directory

    1. C:\Program Files\SipInterceptor

  2. Open the config:

    1. SipInterceptor.Service.exe.config

  3. Add the key "inboundBeforeOutboundInternalUsers":

    <?xml version="1.0" encoding="utf-8" ?>

    <configuration>

    <startup useLegacyV2RuntimeActivationPolicy="true">

    <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" />

    </startup>

    <appSettings>

    <add key="inboundBeforeOutboundInternalUsers" value="true" />

    </appSettings>

    </configuration>

  4. Open the Services

  5. Restart the InterceptorThe Interceptor is a service installed on the Lync / Skype for Business Front End(s). It monitors all the calls going over it. When a call going to or coming from an Agent it will come in to action. By intercepting that call and redirecting it you the Anywhere365, it lets you manage the Direct Inbound and Outbound dialogues of the Agents. Service

    Warning This step will disconnect active intercepted calls.

    1. Anywhere365 SipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. Interceptor Service