Setup Inbound priority for Interceptor

Introduction

By default of 2 intercepted UCC's call each other then the Outbound UCC will have priority over the Inbound UCC, Learn More

 

Configuration

  1. Navigate to Install directory:

    C:\Program Files\SipInterceptor

  2. Open the config:

    SipInterceptor.Service.exe.config

  3. Add the key "inboundBeforeOutboundInternalUsers":

    <?xml version="1.0" encoding="utf-8" ?>

    <configuration>

    <startup useLegacyV2RuntimeActivationPolicy="true">

    <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" />

    </startup>

    <appSettings>

    <add key="inboundBeforeOutboundInternalUsers" value="true" />

    </appSettings>

    </configuration>

  4. Open the Services

  5. Restart the InterceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. Service:

    Warning This step will disconnect active intercepted calls.

    Anywhere365 Sip Interceptor Service