Setup Inbound priority for Interceptor
By default of 2 intercepted UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.'s call each other then the Outbound UCC will have priority over the Inbound UCC, Learn More
Navigate to Install directory
Open the config:
Add the key "inboundBeforeOutboundInternalUsers":
<?xml version="1.0" encoding="utf-8" ?>
<supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" />
<add key="inboundBeforeOutboundInternalUsers" value="true" />
Open the Services
Restart the InterceptorThe Interceptor is a service installed on the Lync / Skype for Business Front End(s). It monitors all the calls going over it. When a call going to or coming from an Agent it will come in to action. By intercepting that call and redirecting it you the Anywhere365, it lets you manage the Direct Inbound and Outbound dialogues of the Agents. Service
Warning This step will disconnect active intercepted calls.
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