Plugin Flow Settings examples for Generic Dialogue Provider

Introduction

The Generic Dialogue Provider can make use of the Plugin Flow Setting. This can be used to route the conversation to a skill based on attributes.

 

Attributes

The following attributes can be used

Attribute	Description
Reference Id	Reference Id of the dialogue For example: A365-5555555555
Channel	Channel of the dialogue. For example: Email, WhatsApp, SMS, Generic
SenderUri	URI of the send. For example: user@domain.com
SenderName	If available display name of the sender. For example: Keith Sander
ReceiverUri	URI of the receiver. For example: user@domain.com
ReceiverName	If available display name of the receiver. For example: Keith Sander
Subject	Subject of the message. For example: I need help
Content	Body of the message. For example: My car won’t start.
Tags	A list of tags applied to the message. For example: support, sales

 

Statements

AND Statement

The AND statement can be used if the item needs to match on two or more values:

Attribute	Operator	Value	Order	Condition	Action	Skill
Content	Contains	Core	1.00	AND
Channel	Equals	Generic	1.10		Skill	Skill 1
None of the above	Matches regular expression	.*	2,147,483,647.00		Skill	Skill 2

 

Examples:

• Content "I want to know my Core version" and Channel is WhatsApp = Goes to Skill 1

• Else = Goes to Skill 2

 

OR Statement

The OR statement can be used if the item needs to match on one of more values:

Attribute	Operator	Value	Order	Condition	Action	Skill
Content	Contains	Core	1.00	OR
Content	Contains	Attendant	1.10		Skill	Skill 1
None of the above	Matches regular expression	.*	2,147,483,647.00		Skill	Skill 2

 

Examples:

• Content"I want to know my Core version" = Goes to Skill 1

• Content"I want to know my Attendant version" = Goes to Skill 1

• Else = Goes to Skill 2

 

ELSE Statement

The else statement can be used if all else doesn't match. For example:

Attribute	Operator	Value	Order	Action	Skill
Subject	Contains	Core	1.00	Skill	Skill 1
Subject	Contains	Attendant	2.00	Skill	Skill 2
None of the above	Matches regular expression	.*	2,147,483,647.00	Skill	Skill 3

 

Examples:

• Content"I want to know my Core version" = Goes to Skill 1

• Content"I want to know my Attendant version" = Goes to Skill 2

• Else = Goes to Skill 3