Generic Dialogue Provider Plugin Settings Overview

Note: An additional Anywhere365 WebAgent for Omnichannel license is required.

Note: An Enterprise license or higher is required to access these features.

Introduction

Below an overview of the available settings for the Generic Dialogue Provider

Plugin Settings

Setting	Value	Default	Description
Id	Id of choice Example: 1234		The Id of the Generic Dialogue Provider, must be unique. Only one GDP allowed per UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.
Uri	https://FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/GenericDialogueProvider Note: URL needs to be accessible from the Dialogue Manager to the Generic Dialogue Provider service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.		The Id of the Generic Dialogue Provider, must be unique. Only one GDP allowed per UCC

Setting

Value

Default

Description

Id of choice

Example: 1234

The Id of the Generic Dialogue Provider, must be unique. Only one GDP allowed per UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.

Uri

https://FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/GenericDialogueProvider

Note: URL needs to be accessible from the Dialogue Manager to the Generic Dialogue Provider service.

Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.

The Id of the Generic Dialogue Provider, must be unique. Only one GDP allowed per UCC