Extension Window for Microsoft Teams

Note Additional Anywhere365 (Web) Extension Window license required.

Introduction

An interface between a UCC and CRM, or any other system, might significantly improve the service provided to a caller and the productivity of the Agents. The Caller is identified based on the Caller ID. When the caller is known the CRM data is presented to the Agent at the same time as the call, the Agent does not have to search for it saving valuable time for both Caller and Agent.

 

To provide the Extension Window for Microsoft Teams, we utilize the following products and components:

 

With this we can provide the following key features for the Extension Window:

  • Timeline, Learn More

    See the whole customer journey from accepting to forwarding and closing the call

  • Calendar, Learn More

    See availability from colleague’s Teams client and simply drag and drop contacts to them

 

Overview