Note Due to Silverlight being EOLEnd-of-life (EoL) is used to describe a software version, that is no longer supported and therefore has reached the end of the defined support period. in October 2021, Anywhere365 will no longer develop or provide support on a product that is reliant on a third party EOL application.
The timeline tab shows the previous contact moments with that customer. You can select a period on the left. After selecting a time range you can see all contact moments and expand by clicking on the row. This will open the timeline of that unique conversation and you can see with whom the customer had contact with.
The contact shown here is a Skype for Business object. This means you can click on the contact and do a call or chat, you can even drag and drop too.
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