The timeline tab shows the previous contact moments with that customer. You can select a period on the left. After selecting a time range you can see all contact moments and expand by clicking on the row. This will open the timeline of that unique conversation and you can see with whom the customer had contact with.
The contact shown here is a Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. object. This means you can click on the contact and do a call or chat, you can even drag and drop too.
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