Note Due to Silverlight being EOLEnd-of-life (EoL) is used to describe a software version, that is no longer supported and therefore has reached the end of the defined support period. in October 2021, Anywhere365 will no longer develop or provide support on a product that is reliant on a third party EOL application.
Note Call Properties Service needs to be installed and configured on the Anywhere365 Server. Learn More
Note Enterprise license and higher
In the Classifications Tab you can select a predefined Classification from the configuration page. After selecting the correct one you can press submit. This will send the data to database, which can be loaded in the Dialogue Intelligence reports.
Tip You can even submit after the conversation was disconnected.
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