Call Transfer Tab

Overview

 

Guide

With the Transfer tab you can easily preform transfers from the Extension Window instead of using the default Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. controls.

 

Direct Transfers

Direct transfers can be done by drag and dropping the customer photo on a contact or click on the transfer button.

 

Consultative Transfers

Consultative transfers can be done by starting a new conversation with the '+' icon and clicking the blue transfer button.

Tip You can right click the blue transfer button to select a different contact uri.