Configure Call Property Service

Prerequisites

Make sure the following feature is installed:

  • HTTP Activation Feature installed. (.Net Framework 4.5 > WCF Services > HTTP Activation)

 

Configure the Call Property Service

  1. Log in on the server on which the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. service is running.
  2. Copy install files to Anywhere365 Server
  3. Note Files can be requested from support.

  4. Unpack and paste files in C:\inetpub\wwwroot (Rename folder to CallPropertyService)
  5. Open folder
  6. Modify Web.config
    1. Verify if the UCCPath and UCCConnectionSettingFile setting are correct.
      1. (Default) UCCPath =

        6.3: C:\ProgramData\Anywhere365\CoreThe Core is the center of Anywhere365. It manages all the Dialogues.\Service\UnifiedContactCenterService\Cache

        6.0: C:\Program Files\Anywhere365\Core\

        5.0: C:\Program Files\UCC\

      2. (Default) UCCConnectionSettingFile = UCCSettings.xml
  7. (Alternative if Call Property Services cannot reach UCC Cache) Modify UCCSettings.xml
    1. UCCNAME = Name of the UCC, check config.xml of UCC
    2. CONNECTIONSTRING = Data Source of UCC, copy from UCC settings page
    3. Copy <UCC>...</UCC> and paste if you are using multiple UCCs.
  8. Open IIS, open Sites, open Default Web Site
  9. Right click "CallPropertyService " and select "Convert to Application", with Application Pool “UCCServiceApplicationPool”

 

Configure Extension Window

  1. Sign in on the Anywhere365 Server
  2. Navigate to C:\inetpub\wwwroot\CRMCasesExtension
  3. Open Web.config
  4. Change
    <add key="CallPropertyServiceURI" value="http://server.domain.com/CallPropertyService/CallPropertyManager.svc"/	

    Tip Make sure to use https when Extension Window is requested in https.

  5. Save