Rename Mailbox in Email Dialogue Provider

  1. In the Emaildialogue provider template go to settings > Site contents
  2. Choose to "Add an app"
  3. Choose type "Office" and give it the name of the mailbox.
  4. Make sure that this name corresponds with the name of the skill which contains your agents for email.

<add key="SharePointProcessLibraries" value="Frontoffice" />

<add key="EmailChatSubscriptions" value=" Sip=sip:frontoffice@domain.com#Name=FrontOffice" />