Add Multiple Folders to Email Dialogue Provider

Configure

SharePoint On-premise (EmailDialogue)

  1. Navigate to the EmailDialogue Template site of the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. where you want to add an extra folder
  2. Go to Site Contents
  3. Create new App (Library)
  4. Select Office
  5. Use the name of the Folder and Skill for this Library

 

SharePoint Online (EmailDialogue)

  1. Go to EmailDialogue folder.
  2. Open the folder EmailDialogueSPOnlineInstall
  3. Run the file emaildialogue-online_install.ps1 in PowerShell as Administrator.
  4. Enter Site collection URL: the URL of your online SharePoint.
    For example: “https://wspnl.sharepoint.com/sites/support”
  5. Enter your username
  6. Enter your password
  7. You will get this:
    1. Select operation mode (install/add, default: install)
    2. Type add or a:
  8. New site title: enter the name like “Emails“.
  9. Do you want to proceed? (yes/no)
  10. Chose Y.
  11. Done.

 

SharePoint (UCC settings page)

  1. Navigate to the UCC Settings site
  2. Create a new Chat Skill (use the name of the Folder and Library)
    1. Learn More
  3. Add a new endpoint, with modality chat and the new Chat Skill
    1. New Endpoint needs to be created Learn More

 

Appsettings

  1. Browse to the installation folder drive:\ProgramFiles\UCC\EmailDialogue\ and edit mailboxesx.config of the Mailbox where you want to add a extra folder.
  2. Fill in the settings to have two SharePoint Process Libraries
    <Folder delay="0" skill="SkillName">FolderName</Folder>
  3. Add an UccEndpoint for the second folder
    <UccEndpoint priority="1" skill="SkillName">sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP.:endpoint@domain.com</UccEndpoint>