Update Dialogue Manager

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher


  • Install ASP.NET Core 2.2.8 (or a later 2.2 series) Runtime & Hosting Bundle (if you have not already done this)

    • https://dotnet.microsoft.com/download/dotnet-core/2.2



Note The Dialogue Manager service will perform the update queries on the database. Make sure the account connecting is database owner.

Deploy package

  1. Unzip the Anywhere365 Dialogue Manager package

  2. Edit the properties.ps1

    1. Domain = Domain of the install account

    2. UserName = Username of the install account

  3. Run install.ps1 in PowerShell as administrator


Restart UCC and validate

  1. Login to the Anywhere365 Application Server

  2. Start Services

  3. Restart "Anywhere365 Unified Contact Center"

  4. See the logs if Dialogue Manager is successfully loaded

UCC Logs

6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

6.0: C:\Program Files\Anywhere365\Core\Logs

5.0: C:\Program Files\UCC\Logs

2019-04-18 15:21:43,560 [14] tx INFO - CustomSessionPlugin Pushing updates to http://FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/DialogueManager/

2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/DialogueManager/api/v1/settings - body: {"Version":"1.1.7"...}


Dialogue Manager log:

2019-04-18 16:11:23.0499 Info Found 72 configuration items

2019-04-18 16:11:23.0955 Info Configuration initialized.