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Install Dialogue Manager

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher

Requirements

  • Install ASP.NET Core 2.2.8 (or a later 2.2 series) Runtime & Hosting Bundle (if you have not already done this)

    • https://dotnet.microsoft.com/download/dotnet-core/2.2

 

Installation

Deploy package

  1. Unzip the Anywhere365 Dialogue Manager package

  2. Edit the properties.ps1

    1. Domain = Domain of the install account

    2. UserName = Username of the install account

  3. Run install.ps1 in PowerShell as administrator

 

Create DialogueManager Database

  1. Create a new database in SQL Management Studio.

    Note The Dialogue Manager service will perform the creation queries. Make sure the account connecting is database owner.

    1. Open the database.sql file. This file can be found in the install package.

    2. Change

      3. Note When using Azure SQL, remove the line below and select the database in SQL Management Studio.

      USE [correctdatabasename]

    3. Execute Query

 

Add PluginsSettings

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

    Setting

    Value

    Scope

    Enabled

    TRUE

    DialogueManager

    SqlConnectionString

    Data Source=FQDN\INSTANCE;Initial Catalog=DATABASENAME;Integrated Security=True;MultipleActiveResultSets=True

    Note When creating a login or a password make sure it does NOT contain the following characters: # $ [] () , ; ? * ! @ = . %

    DialogueManager

    Uri

    http://fqdnFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/dialoguemanager

    DialogueManager

    Uri

    http://fqdn/webagentservice

    Note URL needs to be accessible from the UCC Service to the WebAgent API service.

    If on the same machine, you can use localhost.

    WebAgentService

 

Add Endpoint

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add DialogueManager settings endpoint to ListsPlugin ListsEndpoints

    Note Add to the existing item and separate with "Enter".

    Setting

    Value

    Scope

    ListsEndpoints

    http://FQDN/webagentservice/api/v1/settings

    http://FQDN/DialogueManager/api/v1/settings

    ListsPlugin

 

Restart UCC and validate

  1. Login to the Anywhere365 Application Server

  2. Start Services

  3. Restart "Anywhere365 Unified Contact Center"

  4. See the logs if Dialogue Manager is successfully loaded

UCC Logs

6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

6.0: C:\Program Files\Anywhere365\Core\Logs

5.0: C:\Program Files\UCC\Logs

2019-04-18 15:21:43,560 [14] tx INFO  - CustomSessionPlugin Pushing updates to http://FQDN/DialogueManager/
2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/DialogueManager/api/v1/settings - body: {"Version":"1.1.7"...}

 

Dialogue Manager log:

2019-04-18 16:11:23.0499 Info Found 72 configuration items
2019-04-18 16:11:23.0955 Info Configuration initialized.