Install Dialogue Manager

Requirements

• Install ASP.NET CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. 2.2.8 (or a later 2.2 series) Runtime & Hosting Bundle (if you have not already done this)

  • https://dotnet.microsoft.com/download/dotnet-core/2.2

 

Installation

Deploy package

1. Unzip the Anywhere365 Dialogue Manager package

2. Edit the properties.ps1

   1. Domain = Domain of the install account

   2. UserName = Username of the install account

3. Run install.ps1 in PowerShell as administrator

 

Create DialogueManager Database

1. Create a new database in SQL Management Studio.

2. If an OnPremises database is utilized, make sure the Anywhere365 install account is database owner.

   Installing a version older than 1.8.0, the following steps are required:

   1. Open the database.sql file. This file can be found in the install package.

   2. Change

   Note When using Azure SQL, remove the line below and select the database in SQL Management Studio.

   USE [correctdatabasename]

   3. Execute Query

 

Add PluginsSettings

1. Open the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Config page on SharePoint

2. Open the Plugin Settings list

3. Add the following settings:

   Setting	Value	Scope
   Enabled	TRUE	DialogueManager
   SqlConnectionString	Data Source=FQDN\INSTANCE;Initial Catalog=DATABASENAME;Integrated Security=True;MultipleActiveResultSets=True	DialogueManager
   Uri	http://fqdnFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/dialoguemanager	DialogueManager
   Uri	http://fqdn/webagentservice Note URL needs to be accessible from the UCC Service to the WebAgent API service. If on the same machine, you can use localhost.	WebAgentService

 

Add Endpoint

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Add DialogueManager settings endpoint to ListsPlugin ListsEndpoints

   Note Add to the existing item and separate with "Enter".

   Setting	Value	Scope
   ListsEndpoints	http://FQDN/webagentservice/api/v1/settings http://FQDN/DialogueManager/api/v1/settings	ListsPlugin

 

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

4. See the logs if Dialogue Manager is successfully loaded

UCC Logs

2019-04-18 15:21:43,560 [14] tx INFO  - CustomSessionPlugin Pushing updates to http://FQDN/DialogueManager/
2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/DialogueManager/api/v1/settings - body: {"Version":"1.1.7"...}

 

Dialogue Manager log:

2019-04-18 16:11:23.0499 Info Found 72 configuration items
2019-04-18 16:11:23.0955 Info Configuration initialized.

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