Action node - No Action
|The Empty action triggers a different action depending on the phase the session is in. When in a PostDialogue phase, it is the only action allowed to end the phase.|
When an Empty action is triggered in a phase the following will happen:
Incoming call: The conversation will fallback to the default IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent./IDRInteractive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. configured in the UCC.
InDialogue: NOT allowed (nothing happens regarding the UCC).
PostDialogue: Ends the InDialogue phase and will continue to the Quality monitor state if it is configured.
Quality Monitor NOT allowed (nothing happens regarding the UCC).
Note: No other action is allowed to end the PostDialogue phase.
Tip: When using the Empty Action, no further information needs to be supplied to make it work.
Learn more about other available Dialogue Studio Nodes.
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.