Dialogue Cloud

Action node - No Action

Introduction

The Empty action triggers a different action depending on the phase the session is in. When in a PostDialogue phase, it is the only action allowed to end the phase.

 

Phases

When an Empty action is triggered in a phase the following will happen:

 

Incoming call: The conversation will fallback to the default IVR Interactive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent./IDR Interactive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. configured in the UCC.

InDialogue: NOT allowed (nothing happens regarding the UCC).

PostDialogue: Ends the InDialogue phase and will continue to the Quality monitor state if it is configured.

Quality Monitor NOT allowed (nothing happens regarding the UCC).

Note: No other action is allowed to end the PostDialogue phase.

Tip: When using the Empty Action, no further information needs to be supplied to make it work.

 

Learn more about other available Dialogue Studio Nodes.