Action node - Forward
|The Forward action can be used to forward the session to a specific sipuri (example sip:agent@..) or phoneuri (example tel:+316..).|
Note: Forward should be used in the incoming phase.
Depending on the customer's choice in the IVR Interactive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent., this call should go directly to a certain representative within the company. This node can be used when you want to forward an incoming conversation directly to a certain sip-address or phone number.
Example use in a flow layout (click to enlarge):
Learn more about other available Dialogue Studio Nodes.
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