Action node - Enqueue skill

Introduction

The Enqueue action queues the session for a configured skill. When using the enqueue action, the UCC will try to set a skill on the conversation. It is possible to configure the action to use a skill set in the payload. This allows you to change it depending on outputs from other components.

When not working or getting an exception please check if the configured skill exists. If the skill exists, check the message going in and if it contains our session information.

Important: You can add a catch node if you want to provide a fallback when an exception like this occurs.

Learn more about other available Dialogue Studio Nodes.