Action node - Forward

Introduction

The Forward action can be used to forward the session to a specific sipuri (example sip:agent@..) or phoneuri (example tel:+316..).

Note: Forward should be used in the incoming phase.

Additional information:

Depending on the customer's choice in the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent., this call should go directly to a certain representative within the company. This node can be used when you want to forward an incoming conversation directly to a certain sip-address or phone number.

Example use in a flow layout (click to enlarge):

Learn more about other available Dialogue Studio Nodes.

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