Dialogue Studio Installation

Note Enterprise Plus License Only

Note Only available for OPEX license, contact your sales contact for more information.

Prerequisites

UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. CoreThe Core is the center of Anywhere365. It manages all the Dialogues. v 8.0 or higher
Dialogue Studio deployed in Docker image

Configure Dialogue Studio UCC Plugin

Now extract the UCC plugin to a folder on disk, for example C:\data\plugins\NodeRedPlugin

Add the following line to your UnifiedContactCenter in config.xml of the UCC config:

<Plugin name="NodeRedPlugin" isIdentityPlugin="true" path="C:\data\plugins\NodeRedPlugin\UccPlugin" file="Wsp.Anywhere365.Ucc.NodeRedPlugin.dll"/>

(Re)start the UCC to load the plugin.

The UCC starts a SignalR Hub that is used by the NodeRed plugin. To check if the plugin is installed and running correctly navigate in a webbrowser on the UCC machine to http://localhost:8888/uccName/signalr/hubs. You should see a JavaScript document that describes the contract of the hub.