Dialogue Studio Installation

Prerequisites

• UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. CoreThe Core is the center of Anywhere365. It manages all the Dialogues. v 8.0 or higher

• Dialogue Studio deployed in Docker image

 

Configure

Configure Dialogue Studio UCC Plugin

1. Now extract the UCC plugin to a folder on disk, for example C:\Program Files\Anywhere365\plugins\DialogueStudioPlugin

2. Add the following line to your UnifiedContactCenter in config.xml of the UCC config:

   <Plugin name="NodeRedPlugin" isIdentityPlugin="true" path="C:\Program Files\Anywhere365\plugins\DialogueStudioPlugin\UccPlugin" file="Wsp.Anywhere365.Ucc.NodeRedPlugin​.dll"/>

 

Configure a port

3. Go to the "Plugin settings" list on the SharePoint containing your UCC settings.

4. Add the following setting:

   • Scope: DialogueStudio

   • Setting: HttpPort

   • Value: [port you want to use]

   And the port of the service will be changed immediately.

 

Restart UCC

5. (Re)start the UCC to load the plugin.

The UCC starts a SignalR Hub that is used by the Dialogue Studio plugin. To check if the plugin is installed and running correctly navigate in a webbrowser on the UCC machine to http://localhost:8888/. You should see a JavaScript document that describes the contract of the hub.

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(Optional) How to enable HTTPS?

When you want to have a valid HTTPS certificate on the port Dialogue Studio is using, you are able to change the port with a setting in Sharepoint.

1. Go to the "Plugin settings" list on the SharePoint containing your UCC settings.

2. Add the following setting:

   • Scope: DialogueStudio

   • Setting: HttpsEnabled

   • Value: [true or false]

Default HTTPS is always disabled because most companies are handling SSL in their load balancer and the communication behind it can be over the HTTP protocol.

 

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