Dialogue Studio Installation

Prerequisites

UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. CoreThe Core is the center of Anywhere365. It manages all the Dialogues. v 8.0 or higher

Installation

Anywhere365 Node-RED modules support Node-RED v1+

Install Node-RED

First make sure you have the latest version of nodejs and nodered installed. Instructions are based on Chocolatey (https://chocolatey.org/)
Then run the following commands separately:
1. ```
choco install nodejs -y
```
2. ```
npm install --global --production windows-build-tools
```
3. ```
npm install node-red -g
```
Note Errors about not being able to detect vs tools (during installation of Node-Red) should not be a problem.
Note When step 2 or 3 fails, you may want to run the following command:
```
npm install --global --production windows-build-tools
```

Start Node-RED to check if this works.

If you are behind a proxy, this can take up to 5 minutes (so be patient): https://discourse.nodered.org/t/node-red-v0-19-4-3-minute-delay-during-startup-on-windows/3798

Go to http://localhost:1880 in your browser. (more information: https://nodered.org/docs/getting-started/windows)

Note When starting failes with the following error: "cannot be loaded because running scripts is disabled on this system." use the command: Set-ExecutionPolicy RemoteSigned

If everything went fine, you should see the UI of Node-RED with an empty canvas.

Deploy Dialogue Studio Nodes

Now extract the NodeRedPlugin to a folder on disk, for example C:\data\plugins\NodeRedPlugin
From the command line navigate to %userprofile%\.node-red and execute this command:
```
npm install C:\data\plugins\NodeRedPlugin\NodeRedPlugin
```
Restart the node-red application by pressing ctrl+c and executing node-red again.

Configure Dialogue Studio UCC Plugin

Now extract the UCC plugin to a folder on disk, for example C:\data\plugins\NodeRedPlugin

Add the following line to your UnifiedContactCenter in config.xml of the UCC config:

<Plugin name="NodeRedPlugin" isIdentityPlugin="true" path="C:\data\plugins\NodeRedPlugin\UccPlugin" file="Wsp.Anywhere365.Ucc.NodeRedPlugin.dll"/>

(Re)start the UCC to load the plugin.

The UCC starts a SignalR Hub that is used by the NodeRed plugin. To check if the plugin is installed and running correctly navigate in a webbrowser on the UCC machine to http://localhost:8888/uccName/signalr/hubs. You should see a JavaScript document that describes the contract of the hub.

(Optional) make the Anywhere365 library displaying on top in Node-RED

By default any non-builtin library will be appended to the end of the library list in Node-RED. There is a way to define the order of libraries. Open the following file in a text editor: %userprofile%\.node-red\settings.js
Find the line containing the paletteCategories setting and uncomment it by removing the leading double slashes (//). In the list add 'anywhere365' as the first element. Your configuration should look something like:
```
paletteCategories: ['anywhere365', 'subflows', 'input', 'output', 'function', 'social', 'mobile', 'storage', 'analysis', 'advanced'],
```
Restart Node-RED in order to make the change effective

(Optional) Run as a service

For running node-red as a service at startup, you can look at: https://nssm.cc/