Dialogue Studio Installation

How to configure Dialogue Studio via UCC SharePoint dashboard

Configure Dialogue Studio as identity plugin

Note When you choose to use Dialogue Studio as identity plugin, then the filter setting inside the node properties must be "Audio/Video". Double-click on the Incoming call node to open the Properties and check if this filter is selected.

When using Dialogue Studio as identity plugin, no configuration needs be done in the IVR Interactive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.. The Identity plugin will overrule the configuration in the IVR.

Browse the complete overview of Anywhere365 Nodes for Dialogue Studio.

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