Dialogue Studio Installation
Note Enterprise Plus License Only
Note Only available for OPEX license, contact your sales contact for more information.
UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. CoreThe Core is the center of Anywhere365. It manages all the Dialogues. v 8.0 or higher
Dialogue Studio deployed in Docker image
Configure Dialogue Studio UCC Plugin
Now extract the UCC plugin to a folder on disk, for example C:\data\plugins\NodeRedPlugin
Add the following line to your UnifiedContactCenter in config.xml of the UCC config:
<Plugin name="NodeRedPlugin" isIdentityPlugin="true" path="C:\data\plugins\NodeRedPlugin\UccPlugin" file="Wsp.Anywhere365.Ucc.NodeRedPlugin.dll"/>
(Re)start the UCC to load the plugin.