Welcome Report
File name: Welcome.rdl
Introduction
The start point of the reports. From here you can browse to every other report with a simple click. This report contains the following items:
-
Go to Report Buttons
-
Filter on Dates Buttons
-
Parameters
Go to Report Buttons
The “Got to Report” buttons are used to navigate in the report. Below the available buttons:
-
Agents Report
-
Callers Report
-
Skills Report
-
UCC Report
-
Transferee Report
-
Summary Report
-
Location Report
-
Status Overview
-
Heatmap
-
Dialogue Overview
-
Agent Scorecard
-
Dialogue Routing
-
Classifications
-
Future Intelligence
-
QM Report
Filter on Dates Buttons
The “Filter on dates” buttons are used to quickly filter the record. It is also possible to manually do this through the parameters. The reports can be filtered on:
-
All Time
-
Years
-
Months
-
Weeks
-
Days
Parameters
With parameters it is possible to filter the record. Below are the parameters available for this Report:
Parameter |
Description |
---|---|
Language |
Select the language for the reports. More languages can be installed in the Language.rdl report. |
UCC |
Filter on UCC. Select UCC through a check box. |
Starttime |
Display all records on and after this date. |
Endtime |
Display all record before this date. |
Dialogue |
Filter on the Dialogue Type
|
Type |
Filter on the Conversation Type:
|
Modality |
Filter on the Modality Type:
|
Businesshours |
Filter dialogue on Businesshours:
|
Did you find this page helpful?
Yes No
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Great!
Thanks for taking the time to give us some feedback.