Welcome Report

Introduction

The start point of the reports. From here you can browse to every other report with a simple click. This report contains the following items:

  • Go to Report Buttons

  • Filter on Dates Buttons

  • Parameters

 

Go to Report Buttons

The “Got to Report” buttons are used to navigate in the report. Below the available buttons:

 

Filter on Dates Buttons

The “Filter on dates” buttons are used to quickly filter the record. It is also possible to manually do this through the parameters. The reports can be filtered on:

  • All Time
  • Years
  • Months
  • Weeks
  • Days

Parameters

With parameters it is possible to filter the record. Below are the parameters available for this Report:

Parameter

Description

Language

Select the language for the reports. More languages can be installed in the Language.rdl report.

UCC

Filter on UCC. Select UCC through a check box.

Starttime

Display all records on and after this date.

Endtime

Display all record before this date.

Dialogue

Filter on the Dialogue Type

  • Inbound
  • Outbound
  • Direct

Type

Filter on the Conversation Type:

  • Accepted
  • Forwarded
  • Missed
  • NoContact
  • NoSkill
  • Overflow
  • QuickDrop
  • Prompt
  • Voicemail

Modality

Filter on the Modality Type:

Businesshours

Filter dialogue on Businesshours:

  • Show all
  • Show inside businesshours
  • Show outside businesshours