Transferee Report

File name: Total Transferees.rdl


This report displays all useful information of Transfers.



The “Transfers” item displays the all available information about the Transfers. The item contains the following items:




The Agent item displays the SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address of the first Agent.

It is possible to zoom in on an Agent by clicking on the name.


The Transferee item displays the SIP address or phone number of the first Transferee.


The Total Conversations item displays the total number of Conversations. In other words, every conversation connected to the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs..

It is possible to zoom in on the Conversations details by clicking on the number.

Transfer Rate

Percentage of dialogues that are transferred.

Transfers Destination

  • External = Transferred to a phone number.
  • Internal = Transferred to transferee on the same domain as the agent.
  • Other Domain = Transferred to transferee on another domain as the agent.
  • UCC = Transferred to a UCC.

Average Transfer Time

The Average Transfer Time displays the average seconds of time a Conversations was connected to the Transferee.

Note This is between [TransferTime] and [Endtime]



With parameters it is possible to filter the record. Below are the parameters available for this Report:




Select the language for the reports. More languages can be installed in the Language.rdl report.


Show the top # of the tables.

Default: 100


Filter on UCC. Select UCC through a check box.

Agent Chart

Display the records of selected Agent. (Single-line)

Tip You can use % as a wildcard.


Display the records of the selected Skill.


Display all records on and after this date.


Display all record before this date.


Filter on the Dialogue Type

  • Inbound
  • Outbound
  • Direct


Filter on the Conversation Type:

  • Accepted
  • Forwarded
  • Missed
  • NoContact
  • NoSkill
  • Overflow
  • QuickDrop
  • Prompt
  • Voicemail


Filter on the Modality Type:


Filter dialogue on Businesshours:

  • Show all
  • Show inside businesshours
  • Show outside businesshours


Switch grouping between:

  • UCC / Transferee
  • Agent / Transferee
  • SkillChosen / Transferee
  • Contact / Transferee
  • Transferee / UCC
  • Transferee / Agent
  • Transferee / SkillChosen
  • Transferee / Contact


Open all closed groups in one click. Useful for report exports.

Summarize by

Toggle the time (queuetime, talk time, etc) values between Average or Maximum.