Location Report

File names: Netnumber.rdl, Netnumber Canada.rdl, Netnumber Netherlands.rdl, Netnumber New Zealand.rdl, Netnumber United Stated.rdl

Introduction

The net number map, lets you see where your callers are calling from. This is only available for caller whom calling from a fixed number.

Available Maps

World
USA
Canada
Netherlands
New Zealand

Map

The map visually displays where the Caller with a fixed number are calling from.

Overview

Item	Description
Netnumber	The net number item displays the net number of a group of Callers with that fixed number or it will display if the caller called from a SIP address, mobile of business number.
Total	The Total Conversations item displays the total number of Conversations. In other words, every conversation connected to the UCC. It is possible to zoom in on the Conversations details by clicking on the number.
Accepted	The Accepted Conversations item displays the number of accepted Conversations. Accepted can be: (Inbound) Agents picks up a conversation. (Outbound) Agent calls Customer and Customer picks up. (Direct) Customer calls Agents, and Agent picks up. It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available)
Missed	The Missed Conversations item displays the number of missed Conversations. (Inbound) Customer disconnect without talking to an Agent and after [QuickDrop Parameter] settings. (Direct) Customer calls Agents, and Agent does not pick up after [QuickDrop Parameter] settings. It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available)
QuickDrop	The QuickDrop Conversations item displays the number of quickdrop Conversations. (Inbound) Customer disconnect without talking to an Agent and before [QuickDrop Parameter] settings. (Direct) Customer calls Agents, and Agent does not pick up before [QuickDrop Parameter] settings. It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available)
Forwarded	The Forwarded Conversations item displays the number of forwarded Conversations on the selected UCC. Forwarded can be: (Inbound) Customer selected a Forward Skill. (Outbound) Agent calls Customer on Skype for Business / Microsoft Teams and Customer picks up with other endpoint (Mobile, Call Forwarding or Sim Ring). (Direct) Customer calls Agent on Skype for Business / Microsoft Teams and Agent picks up with other endpoint (Mobile, Call Forwarding or Sim Ring). It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available)
NoContact	The No Contact Conversations item displays the number of NoContact Conversations NoContact can be: (Outbound) Agent calls Customer and Customer does not pick up. (Hidden when no data is available)
NoSkill	The No Skill Conversations item displays the number of NoSkill Conversations NoSkill can be: (Inbound) Customer does not get a Skill Disconnect during Welcome Message Disconnect without making choice in IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. Disconnect during Message Closed (Hidden when no data is available)
Prompt	The Prompt Conversations item displays the number of Prompt Conversations of the Caller. A Prompt Conversations is a Conversation where the Caller has selected the Prompt. It is possible to zoom in on the Conversation details by clicking on the number. (Hidden when no data is available)
Voicemail	The Voicemail Conversations item displays the number of Voicemail Conversations of the Caller. Voicemail can be: (Inbound) Customer calls UCC and selects the Anywhere365 Voicemail. Note Exchange UM can only be used with a Forward Skill, so this will be a Forward (Outbound) Agent calls Customer on Skype for Business / Microsoft Teams and Customer's Voicemail picks up. (Direct) Customer calls Agent on Skype for Business / Microsoft Teams and Agent's Voicemail picks up. It is possible to zoom in on the Conversation details by clicking on the number. (Hidden when no data is available)
Overflow	The Overflow Conversations item displays the number of Overflow Conversations. A Overflow Conversation is a Conversation where the UCC has reached the overflow threshold and the Caller was forwarded to the Message Overflow. It is possible to zoom in on the Conversation details by clicking on the number. (Hidden when no data is available)

Parameters

Parameter	Description
Language	Select the language for the reports. More languages can be installed in the Language.rdl report.
Starttime	Display all records on and after this date.
Endtime	Display all record before this date.
Dialogue	Filter on the Dialogue Type Inbound Outbound Direct
Type	Filter on the Conversation Type: Accepted Forwarded Missed NoContact NoSkill Overflow QuickDrop Prompt Voicemail
Modality	Filter on the Modality Type: Call Chat CallMeThe CallMe feature adds a button on your website where the customer can enter his / her number to be called by the UCC, saving the customer in telephone costs. Email OutboundDialer Voicemail AutonomousDialer
SL QuickDrop	Changes the threshold for the Quick Drops. Default: 5 seconds
Businesshours	Filter dialogue on Businesshours: Show all Show inside businesshours Show outside businesshours
ExpandGroup	Open all closed groups in one click. Useful for report exports.

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