Additional Configuration Dialogue Intelligence

Schedule Reports

Let the report be automatically send you every day, week, month or any other schedule.

All Parameters explained

Each report has a set of parameters, some are shown and some are hidden.

Change Parameter Values

Learn how to change the default parameter values.

Show hidden Parameters

Most of the reports share the same parameters, for example you can use the Skill filter on the UCC or Caller report.

Hide an UCCs

By default the reports show all UCCs in the database.

Hide Forward Duplicates

Learn how to hide duplicates cause by the result of a forward.

Hide contact information

Learn how to hide contact information from the report.

Pass Parameter in URL

With SSRS it is possible to pass a parameter directly in a URL.

Move to Archive

Move older data to an archive for faster short term reports.

Retention Policy Script

Remove older records with the retention policy script.