Additional Configuration Dialogue Intelligence

SQL Server Reporting Services Scenario's

• Schedule Reports - Let the report be automatically send you every day, week, month or any other schedule.
• Linked Reports - Create a linked report to have a shortcut with prefilled in parameters.
• Pass Parameter in URL - With SSRS it is possible to pass a parameter directly in a URL.

Dialogue intelligence Scenario's

• All Parameters explained - Each report has a set of parameters, some are shown and some are hidden.
• Change Parameter Values - Learn how to change the default parameter values.
• Show hidden Parameters - Most of the reports share the same parameters, for example you can use the Skill filter on the UCC or Caller report.
• Hide an UCCs - By default the reports show all UCCs in the database.
• Hide Forward Duplicates - Learn how to hide duplicates cause by the result of a forward.
• Hide contact information - Learn how to hide contact information from the report.

Scripts

• Move to Archive - Move older data to an archive for faster short term reports.
• Retention Policy Script - Remove older records with the retention policy script.