Additional Configuration Dialogue Intelligence

SQL Server Reporting Services Scenario's

• Schedule Reports - Let the report be automatically send you every day, week, month or any other schedule.

• Linked Reports - Create a linked report to have a shortcut with prefilled in parameters.

• Pass Parameter in URL - With SSRS it is possible to pass a parameter directly in a URL.

 

Dialogue intelligence Scenario's

• All Parameters explained - Each report has a set of parameters, some are shown and some are hidden.

• Change Parameter Values - Learn how to change the default parameter values.

• Show hidden Parameters - Most of the reports share the same parameters, for example you can use the Skill filter on the UCC or Caller report.

• Hide an UCCs - By default the reports show all UCCs in the database.

• Hide Forward Duplicates - Learn how to hide duplicates cause by the result of a forward.

• Hide contact information - Learn how to hide contact information from the report.

 

Scripts

• Move to Archive - Move older data to an archive for faster short term reports.

• Retention Policy Script - Remove older records with the retention policy script.

• Delete UCC from Database - Remove a UCC from the CDR database with a script.

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