Note Workgroup license and higher
Realtime reporting using data mining techniques, enabling comprehensive Business & Dialogue Intelligence
Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.)
Intelligence & Reporting
Besides the feature to add the Chat modality, Anywhere365 also provides the feature to log the chat sessions for future references.
With classification you can tag the call during the session, so the manager is able to get more information about each category of call classifications.
Anywhere365’s client software supports multiple languages.
Dialogue Intelligence for SSRS is available in the following languages: