Dialogue Intelligence

Note Workgroup license and higher

Realtime reporting using data mining techniques, enabling comprehensive Business & Dialogue Intelligence

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Intelligence & Reporting

Besides the feature to add the Chat modality, Anywhere365 also provides the feature to log the chat sessions for future references.

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With classification you can organize the call during the session, so the manager is able to get more information about the type of calls.

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Characteristics

Anywhere365’s client software supports multiple languages.

 

Online demonstration

 

Available Languages

The Anywhere365 Attendant is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese

Hebrew

Gallery