Realtime reporting using data mining techniques, enabling comprehensive Business & Dialogue Intelligence
Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.)
Intelligence & Reporting
Besides the feature to add the Chat modality, Anywhere365 also provides the feature to log the chat sessions for future references.
With classification you can organize the call during the session, so the manager is able to get more information about the type of calls.