Show hidden parameters in Dialogue Intelligence reports

Introduction

Most of the reports share the same parameters, for example you can use the Skill filter on the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. or Caller report.

An overview of all parameters can be found in Available Parameters.

 

Show hidden parameters

So make a hidden parameter visible:

  1. Navigate to the 'SQL Server Reporting Services'

    Note Based on your version of SSRS the layout will differ, but the actions will have similar names.

  2. (Optional) Open Folder if reports are placed in a Folder

  3. Select the dropdown button of the report you want to edit.

  4. Select Manage
  5. Select Parameters
  6. Uncheck Hide option
  7. Fill Display Text
  8. Click Apply

The parameter is now visible for users.