Retention Policy for CDR Database
This topics describes how the use the retention policy script to remove CDR data older the set time.
Run Retention Policy script
Request the "RetentionPolicyScript" script from the support desk
Login to a machine / server with "Microsoft SQL Server Management Studio"
Connect to the Database engine, where the databases are located
Open the "RetentionPolicyScript" script
Change the Parameter
DaysRetension = The number of days you would like to keep data in the current database
FilterUCC = If true, only remove data from UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. in parameter "UCC". If false, remove data from all UCCs
UCCName = Name of the UCC where the data needs to be removed. Only when "FilterUCC" is true.
Execute the script
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.