Delete UCC from Database

Introduction

This topics describes how the use the script to remove UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. from the CDR Database.

 

Run Retention Policy script

  1. Request the "DeleteUCCfromDB" script from the support desk

  2. Login to a machine / server with "Microsoft SQL Server Management Studio"

  3. Connect to the Database engine, where the databases are located

  4. Open the "DeleteUCCfromDB" script

  5. Change the Parameter

    1. UCCName = Name of the UCC where the data needs to be removed.

  6. Execute the script