Hide Forward duplicates from Dialogue Intelligence

Introduction

In some configurations it is possible that the dialogue needs to be forwarded to another endpoint in the same UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.. The result of this there are two dialogues visible.

With the parameter "RemoveForwardDoubles":

  • Show: Show both dialogues
  • Remove To: Hide the first session of the 2 dialogues
  • Remove From: Hide the last session of the 2 dialogues

 

Make RemoveForwardDoubles visible

  1. Navigate to the 'SQL Server Reporting Services'

    Note Based on your version of SSRS the layout will differ, but the actions will have similar names.

  2. (Optional) Open Folder if reports are placed in a Folder

  3. Select the dropdown button of the report where you want to make the parameter visible

    Note:If users don't start directly on the Welcome report, then also do these steps on all reports.

  4. Select Manage

  5. Select Parameters

    Note: If you don't see this option, you do not have enough permissions.

  6. Un-check the value in Hide of "RemoveForwardDoubles"

  7. Fill in the value Display Text

  8. Click Apply

The parameter's default value has now been changed.