All parameters of Dialogue Intelligence
Introduction
Each report has a set of parameters, some are shown and some are hidden. Below a list of all available parameters.
Note Some parameters are only available in certain reports.
Available Parameters
Item |
Description |
---|---|
Version |
Internal parameter that contains the report version number. Visible in SSRS execution log. |
Language |
Select the language for the reports. More languages can be installed in the Language.rdl report. |
Top |
Show the top # of the tables. Default: 100 |
Subscription |
Show the records of the selected period. Tip Mainly used for setting up subscriptions. |
History Days |
Filter UCC's that where active for the last x days. Note Only effects the UCC parameter dropdown. Tip You need to increase this value, when using an Archive database. |
Anon |
Toggle to anonymize all URIs in reports. |
Anon_Agent |
Toggle to anonymize all agent URIs in reports. |
Anon_Caller |
Toggle to anonymize all caller URIs in reports. |
Anon_Supervisor |
Toggle to anonymize all supervisor URIs in reports. |
Anon_Transferee |
Toggle to anonymize all transferee URIs in reports. |
Selected UCCS |
Filter the results for the UCC parameter. Note 0 is show all Tip You can look up the ID's in the UCC_Name table. |
UCC |
Filter on UCC. Select UCC through a check box. |
Starttime |
Display all records on and after this date. |
Endtime |
Display all record before this date. |
Dialogue |
Filter on the Dialogue Type
|
Type |
Filter on the Conversation Type:
|
Modality |
Filter on the Modality Type:
|
SL_QUEUE_Total |
Select the types of the dialogues for the Service Level Total
|
SL_QuickDrop |
Changes the threshold for the Quick Drops. Default: 5 seconds |
SL_QUEUE1 |
Changes the threshold for the SL Queue 1 row. Default: 20 seconds |
SL_QUEUE2 |
Changes the threshold for the SL Queue 2 and 3 row. Default: 120 seconds |
HR_Total |
Select the types of the dialogues for the Handle Rate Total
|
Endpoint |
Display the records of selected Endpoint. (Single-line) Tip You can use % as a wildcard. |
Endpoints |
Display the records of selected Endpoints. (Multi-line) Multiple endpoints can be entered, you can separate them by using "Enter". |
Agent |
Display the records of selected Agent. (Single-line) Tip You can use % as a wildcard. |
Agents |
Filter on Agent sip addresses in this field. (Multi-line) Multiple Agents can be entered, you can separate them by using "Enter". |
Caller |
Display the records of the selected Caller. Tip You can use % as a wildcard. |
Supervisor |
Display the records of selected Supervisor. Tip You can use % as a wildcard. |
Skill |
Display the records of the selected Skill. |
SkillChanged |
Display the records in the selected Skill Changed. |
Hour |
Displays the records on selected hour. |
Date |
Displays the records on the selected date. |
QueueInterval |
Display records in the selected QueueInterval. |
Businesshours |
Filter dialogue on Businesshours:
|
Classification |
Displays the records in the selected Classification. |
ChangedSkill |
Toggle to display conversations with or without a Skill Change. |
Summarize by |
Toggle the time (queuetime, talk time, etc) values between Average or Maximum. |
RemoveForwardDoubles |
Toggle to hide conversations that where forwarded to the same UCC, or forwarded from the same UCC. |
ShowPresence |
Filter active presence:
|
Count Formal - SignedOut |
Toggle that formal inactive should be counted in duration. By default inactive agents presence time will not be counted in duration. |
Formal - SignedOut Column |
Toggle that formal inactive presence time should be shown in a separate column. Note Parameter "Count Formal - SignedOut" must be true. |
Count Work Hours |
Toggle to only count formal inactive between formal active times. This is useful to detect if an agent went formal inactive during the work day. Note Parameter "Count Formal - SignedOut" must be true. |
QM Filter |
Select the quality monitoring question you want to filter on. Select All to filter on all questions. |
QM Below |
Show dialogues with a quality monitoring feedback below value. If QM Above is also filled, show between values. If both empty, show all. |
QM Above |
Show dialogues with a quality monitoring feedback above value. If QM Below is filled, show between values. If both empty, show all. |
QM Count Filter |
Filter QM values:
|
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