CTI Broker

Note Additional Anywhere365 CTI license needed

Note Enterprise license and higher

The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database. The broker is a standalone application and receives events from the UCC and then translates to the CTI service. The broker can also send commands to the UCC via the Attendant Service.

The following events are supported:

  • Hunting

  • Connected

  • Disconnected

  • On Hold

  • Retrieve

The following commands can be sent:

The broker receives its events from the dashboard service and enables the CTI service to connect via a network socket.