CTI Broker

Note Additional Anywhere365 CTI license needed

Note Enterprise license and higher

The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. and CTI services like a screen pop-up from a CRMCRM stands for Customer Relationship Management and is a method/technology for managing your external interactions and relationships with customers. Integrate Anywhere365 with your CRM client to show customer information alongside your inbound and outbound interactions. database. The broker is a standalone application and receives events from the UCC and then translates to the CTI service. The broker can also send commands to the UCC via the Attendant Service.

The following events are supported:

  • Hunting

  • Connected

  • Disconnected

  • On Hold

  • Retrieve

The following commands can be sent:

The broker receives its events from the dashboard service and enables the CTI service to connect via a network socket.