Dialogue Cloud

Voicemail Agents

Note: An Enterprise license or higher is required to access these features.

Introduction

Voicemails agents are used for the Voicemail Dialer. This can be SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. addresses, Federated When using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. addresses or phone numbers.

 

Explanation per field

In order to manage Voicemail Agents, the following fields can be filled:

Items

Description

Name

The name of the Agent, only used visually.

Uri

The SIP address or phone number of the Agents

Priority

The order in which the Agents should be called.

 

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.