Voicemail Agents

Note Enterprise license and higher


Voicemails agents are used for the Voicemail Dialer. This can be SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. addresses, FederatedFederation makes it possible to communicate with customers, suppliers, partners and others, via Lync Server 2010 and Lync Server 2013, which are not in the same Lync environment. addresses or phone numbers.


Explanation per field

In order to manage Voicemail Agents, the following fields can be filled:




The name of the Agent, only used visually.


The SIP address or phone number of the Agents


The order in which the Agents should be called.


Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.