Trainer Trainee

Introduction

Trainer or Trainee rights can be added to Agents. In this way a Trainer can invite his/her Trainee to listen along in a active conversation. The Trainer Trainee functionality of Anywhere365 might be useful to train new co-workers. With two simple commands the Trainer is able to invite his Trainee to an active conversation.

In order to provide a Agent of the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. Trainer or Trainee rights, the Agents should be selected in the Trainer Trainee list.

 

Explanation per field

In order to manage Trainer or Trainee, the following screen should be filled in:

Items

Description

Trainer

Agent whom can invite a Trainee

Trainee

Agent who is the Trainee of a Trainer

 

Add Trainee

 

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.