Dialogue Cloud

On Premises
GoLive! Online Manual
Filter:
Submit Search
Contact usGo to our support portal
Platform Elements

Platform elements shows all available products offered by Anywhere365.

Home >

Supervisor

Note Corporate license or higher.

Note: When using Microsoft Teams, use Phoneuri.

Introduction

Supervisor rights can be added to SIP addresses. In this way a Supervisor is able to listen along an active conversation. The Supervisor functionality of Anywhere365 might be useful to train new co-workers, review conversations, or providing support during Calls. With two simple commands the Supervisor is able to join an active conversation.

In order to provide a member of the UCC Supervisor rights, only its SIP address should be added to the Supervisor list.

 

Training Video

 

Explanation per field

In order to manage Supervisors, the following screen should be filled in:

Item

Description

Supervisor

This field represents the SIP address of the Supervisor.

Note: Make sure there are no spaces behind the SIP address

Phoneuri

This field represents the Phone uri of the Supervisor.

Warning: When using Microsoft Teams, this field is manditory.

Note: The value must be in E164 format.

UPN In Windows Active Directory, a User Principal Name (UPN) is the name of a system user in an email address format. A UPN (for example: john.doe@domain.com) consists of the user name (logon name), separator (the @ symbol), and domain name (UPN suffix).

If the sip address of the supervisor isn’t equal to the Supervisors IM address or UPN.

Set the value of this field equal to the supervisor’s Office 365 account UPN. Mostly this will be the supervisor’s e-mail address.

Note: Only used when user is using the InDialogeBot.

 

Supervisor Scenario

Below the scenario for a Supervisor is presented.

In this scenario the Supervisor listens is able to listen to the call, without interrupting it.

 

 

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

  1. Open the list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item.

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item

  3. Select the “Delete Item” button.