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Supervisor

Note Corporate license or higher.

Note When using Microsoft Teams, use Phoneuri.

Introduction

Supervisor rights can be added to SIP addresses. In this way a Supervisor is able to listen along an active conversation. The Supervisor functionality of Anywhere365 might be useful to train new co-workers, review conversations, or providing support during Calls. With two simple commands the Supervisor is able to join an active conversation.

In order to provide a member of the UCC Supervisor rights, only its SIP address should be added to the Supervisor list.

 

Training Video

 

Explanation per field

In order to manage Supervisors, the following screen should be filled in:

Item

Description

Supervisor

This field represents the SIP address of the Supervisor.

Note Make sure there are no spaces behind the SIP address

Phoneuri

This field represents the Phone uri of the Supervisor.

Note The value must be in E164 format.

Example: tel:+xxxxxxxxx

Note Only works when user is not capable of doing a self-transfer. For example Skype For Business on Mac, IPhone, Android or IPad.

UPN In Windows Active Directory, a User Principal Name (UPN) is the name of a system user in an email address format. A UPN (for example: john.doe@domain.com) consists of the user name (logon name), separator (the @ symbol), and domain name (UPN suffix).

If the sip address of the supervisor isn’t equal to the Supervisors IM address or UPN.

Set the value of this field equal to the supervisor’s Office 365 account UPN. Mostly this will be the supervisor’s e-mail address.

Note Only used when user is using the InDialogeBot.

 

Supervisor Scenario

Below the scenario for a Supervisor is presented.

In this scenario the Supervisor listens is able to listen to the call, without interrupting it.

 

 

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

  1. Open the list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item.

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item

  3. Select the “Delete Item” button.