Call Classifications

Introduction

CallClassifications can be used to Tag conversations, for example by using the Extension window, Bridg and WebAgent.

Note The following must be active to use CallClassifications:

  • The Extension Window must be used, Learn More.
  • The CallClassifications Tab must be active to the Extension Window
  • The CallPropertyService must be installed and configured on the Anywhere365 Server, Learn More.

 

Explanation per field

In order to manage CallClassifications, the following fields should be filled in:

Item

Description

Title

Name of the Classification

Level

Create multiple layers of classifications.

 

Scenario's

One selectable Classification

Create an item per Classification, all with level 0.

Classifications with sub Classifications

Create an item per Classification combination, separate with ;.

Example: Rent;Payment

Classifications multiple questions

Create an item per Classification Level combination, each question with its own level.

 

CallClassifications Create/Edit/Remove

CallClassifications can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.