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Adaptive Cards

Note Available since Core 8.6.4

Introduction

Adaptive Cards can be used as UI components for WebChat 2. For example, you can us it as an question form:

 

Access list

Because the Canned Responses are only used for the Dialogue Manager, you cannot access the list via the menu. Accessing the list can be done via:

  1. Adding "Lists/AdaptiveCards/AllItems.aspx" to your SharePoint URL.

    Example: https://SharePointOnlineURL/SubSite/UCCConfigTemplate/Lists/AdaptiveCards/AllItems.aspx

  2. Or opening "Site Content" and select "AdaptiveCards".

 

Explanation per field

In order to manage Canned Responses, the following fields should be filled in:

Item

Description

Title

Name of the Adaptive Card.

Id

Id of the Adaptive Card. This field is used for selecting the Adaptive Card in the WebChat 2 config.

Description

This field can be used as a description for the Adaptive Card

Adaptive Card Payload

The card payload designed on: https://adaptivecards.io/designer/

Response

The response that is sent back to the customer after submitting the Adaptive Card.

Tip: You can use placeholder for a more personal greeting, for example: Thanks {standard.customerName} for sharing, let's look for an agent.

 

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

  1. Open the list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item.

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item

  3. Select the “Delete Item” button.