Dialogue Cloud

Adaptive Cards

Note: Available since Core 8.6.4


Adaptive Cards Adaptive Cards are preformatted boilerplate messages that can be selected by an agent to be sent to a client. They are written using an open card exchange format that allows the developers to 'write once' and share with any compliant host application can be used as UI components for WebChat 2. For example, you can us it as an question form:


Access list

Because the Canned Responses are only used for the Dialogue Manager, you cannot access the list via the menu. Accessing the list can be done via:

  1. Adding "Lists/AdaptiveCards/AllItems.aspx" to your SharePoint URL.

    Example: https://SharePointOnlineURL/SubSite/UCCConfigTemplate/Lists/AdaptiveCards/AllItems.aspx

  2. Or opening "Site Content" and select "AdaptiveCards".


Explanation per field

In order to manage Canned Responses, the following fields should be filled in:




Name of the Adaptive Card.


Id of the Adaptive Card. This field is used for selecting the Adaptive Card in the WebChat 2 config.


This field can be used as a description for the Adaptive Card

Adaptive Card Payload

The card payload designed on: https://adaptivecards.io/designer/


The response that is sent back to the customer after submitting the Adaptive Card.

 Tip: You can use placeholder for a more personal greeting, for example: Thanks {standard.customerName} for sharing, let's look for an agent.


Create/Edit/Remove item

Item can be created, edited or removed.

Warning: Updates to the system take place in real-time. Entering the incorrect information here may cause issues with your software. Proceed with caution.