GoLive! Online ManualTimerjobs
Note The SharePoint sites Time Zone is used as active Time Zone.
Purpose
Timer Jobs can be used to change the configuration of Anywhere365 on set points of time. The Timer Job functionality gives the user the possibility to change certain settings on set point of time.
With timerjobs it is possible for example to change the Welcome Message each day, based on the current time.
Other possible solutions:
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Change Agent hunt order per day
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Disable the forward number during the weekends
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Remove certain options in the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. Questions after 16:00
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Plan alternative messages for the holidays
Explanation per field
|
Item |
Description |
|---|---|
|
Title |
Name for the Timerjob. |
|
List |
The list on where the Timerjob can run: Values: Supervisors, Agent skills, Agents, Skills, Holidays, IVRQuestions, Businesshours, Settings, Endpoints, IDRQuestions, VoicemailAgents |
|
Day |
The day the Time Jobs needs to run: Values: All Days, Business Days, Weekends, Specific Time, Specific Days, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday |
|
Specific start time |
Calendar day and time when the Timerjob needs to run. (Only used when "Specific Time" is selected) |
|
Specific days |
Day(s) on which the Timejob needs to run (Only used when "Specific Days" is selected) |
|
Start time |
The point of time the Timer Job needs to run. (Not used when "Specific Time" is selected) Format: uu:mm Note Timer check will be every 5 minutes. |
|
List |
The list where the Timer Job needs to make the change. |
|
Item |
The item where the change needs to be made. |
|
Column |
The Column where the Timer Job needs to run. |
|
Value |
The value that needs to be entered in the column and item. |
|
Active |
Configure if the Timer Job needs to be active:
|
|
Run Now Once |
Configure if the Timer Job needs to run once for testing purposes.:
|
Timerjobs examples
Change welcome message at noon
Change Business hours for 1 day
For temporary change, you need one timerjob to change the setting.
And one timejob to set it back.
Create/Edit/Remove item
Item can be created, edited or removed.
Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.
Create Item
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Open the list.
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Select the “Add new item” button.
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Enter the correct data in the window that appears.
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Select the “Save” button.
Edit Item
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Open the list.
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Tick the respective item.
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Select the “Edit Properties” button.
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Enter the correct data in the window that appears.
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Select the “Save” button.
Remove Item
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Open the list.
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Tick the respective item
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Select the “Delete Item” button.