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Platform Elements

Platform elements shows all available products offered by Anywhere365.

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Timerjobs

Note The SharePoint sites Time Zone is used as active Time Zone.

Note For SharePoint Online and/or SharePoint TemplateSharePoint templates help you manage the settings of each UCC individually, as each UCC is organized via an own SharePoint site. The template is available on several platforms, such as SharePoint Server, Azure Server, and Office 365 SharePoint. 6.0 or higher, the timerjob scheduled task needs to be activated. Learn More

Purpose

Timer Jobs can be used to change the configuration of Anywhere365 on set points of time. The Timer Job functionality gives the user the possibility to change certain settings on set point of time.

With timerjobs it is possible for example to change the Welcome Message each day, based on the current time.

Other possible solutions:

 

Explanation per field

Item

Description

Title

Name for the Timerjob.

List

The list on where the Timerjob can run:

Values: Supervisors, Agent skills, Agents, Skills, Holidays, IVRQuestions, Businesshours, Settings, Endpoints, IDRQuestions, VoicemailAgents

Day

The day the Time Jobs needs to run:

Values: All Days, Business Days, Weekends, Specific Time, Specific Days, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Specific start time

Calendar day and time when the Timerjob needs to run. (Only used when "Specific Time" is selected)

Specific days

Day(s) on which the Timejob needs to run (Only used when "Specific Days" is selected)

Start time

The point of time the Timer Job needs to run. (Not used when "Specific Time" is selected) Format: uu:mm

Note Timer check will be every 5 minutes.

List

The list where the Timer Job needs to make the change.

Item

The item where the change needs to be made.

Column

The Column where the Timer Job needs to run.

Value

The value that needs to be entered in the column and item.

Active

Configure if the Timer Job needs to be active:

  • TRUE = Timer Job will be used

  • FALSE = Timer Job is disabled

Run Now Once

Configure if the Timer Job needs to run once for testing purposes.:

  • TRUE = Timer Job will run once. (For testing)

  • FALSE = Timer Job will run based on set day en time.

 

Timerjobs examples

Change welcome message at noon

Change Business hours for 1 day

For temporary change, you need one timerjob to change the setting.

And one timejob to set it back.

 

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

  1. Open the list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item.

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

  1. Open the list.

  2. Tick the respective item

  3. Select the “Delete Item” button.