Settings

The UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. settings are used for configuring a single UCC.

With the Anywhere365 platform it is possible to configure the settings for a single UCC. Each setting will be listed below.

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Bot

 

CDR

 

Chat

Tip Chat messages can be found here.

 

Config

 

CRM

 

Email

 

Flow

 

Dialer

 

ML Routing

 

Playlists

 

Prompt

 

QM

 

Recording

 

Survey

 

User

 

Voicemail