Plugin Flow Settings

Operator to match:

• Equals

• Not Equals

• Is empty

• Is not empty

• Begins with

• Does not begin with

• Ends with

• Does not ends with

• Contains

• Does not contains

• Matches regular expression

• Is greater than

• Is greater than or equal to

• Is less then

• Is less than or equal to

Condition to link multiple row together. Empty to have another rule:

• AND

• OR

• CallbackThe CallBack feature enables the customer to leave his / her number to be called back by an available agent during business hours. - Sends the customer to the Callback and handled after the live queue.

  Note Callback must be configured, Learn More

  Tip Callbacks will be handled during business hours.

• QueuedCallbackThe QueuedCallBack feature enables the customer to leave his / her number while waiting in the queue in order to get called back by an available contact center agent. - Sends the customer to the Callback, while keeping their position in the live queue.

  Note Queued Callback must be configured, Learn More

  Tip QueuedCallbacks will be handled in the live queue, therefore can be done regardless of business hours.

• Disconnect - Disconnects the call.
• Prompt - Sends the customer to the Prompt. (Prompts must be configured)
• Skill - Send the customer to a Skill queue. (Skill can be selected in field Skill)
• Voicemail - Send the customer to the Anywhere365 Voicemail.
• PreferredHunt - Do a preferred hunt to the agent in the plugin attribute
• Question - Go the parent question
• Message - Play the message using text to speech
• Forward - Forward the customer to the forward skill

If this flow is selected and callers should be redirected to an Agent, select a Skill an Agent should have in order to help the caller.

This field might contain the name of the Prompt for action Prompt