Plugin Flow Settings

Purpose

Plugin Flow Settings are for specific plugins. This enables you to configure the flow of the plugin. These are unique per plugin and will be part of the documentation of that plugin.

Explanation per field

In order to manage Attributes, the following items can be filled in:

Item	Description
Attribute	Name of the attribute from the Plugin Attribute list.
Operator	Operator to match: Equals Not Equals Is empty Is not empty Begins with Does not begin with Ends with Does not ends with Contains Does not contains Matches regular expression Is greater than Is greater than or equal to Is less then Is less than or equal to
Value	Value for the operator.
Order	Order in which to run the flow. Note: Rule groups must be defined by using decimals. Example: Rule A 1.0 AND Rule B 1.1
Condition	Condition to link multiple row together. Empty to have another rule: AND OR Note: The condition must be set on the first row of a rule group. Example: Rule A 1.0 AND Rule B 1.1
Flag	Flag to toggle Recording or Priority.
FlagValue	Value for flag.
Action	Note: Actions must be set on final row of the rule group. Callback The CallBack feature enables the customer to leave his / her number to be called back by an available agent during business hours. - Sends the customer to the Callback and handled after the live queue. Note: Callback must be configured, Learn More Tip: Callbacks will be handled during business hours. QueuedCallback The QueuedCallBack feature enables the customer to leave his / her number while waiting in the queue in order to get called back by an available contact center agent. - Sends the customer to the Callback, while keeping their position in the live queue. Note: Queued Callback must be configured, Learn More Tip: QueuedCallbacks will be handled in the live queue, therefore can be done regardless of business hours. Disconnect - Disconnects the call. Prompt - Sends the customer to the Prompt. (Prompts must be configured) Skill - Send the customer to a Skill queue. (Skill can be selected in field Skill) Voicemail - Send the customer to the Anywhere365 Voicemail. PreferredHunt - Do a preferred hunt to the agent in the plugin attribute Question - Go the parent question Message - Play the message using text to speech Forward - Forward the customer to the forward skill
Skill	If this flow is selected and callers should be redirected to an Agent, select a Skill an Agent should have in order to help the caller.
Prompt	This field might contain the name of the Prompt for action Prompt
ParentQuestion	Go to this Question for action Question
PluginAttribute	Use this Attribute for the selected action.
Message	Play this message for action Message

Examples

For specific examples, please see:

Create/Edit/Remove item

Item can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.