Prompt

Purpose

Prompts can be used to collect additional information about the caller and use that information for an action.

The Prompt function can give:

Note All prompts are customization to Anywhere365, for more information contact WORKSTREAMPEOPLE.

 

Explanation per field

In order to manage Prompts, the following screen should be filled in:

Item

Description

PromptId

The identifier of the prompt. This will be used when linking Prompts to IVR Questions.

Welcome

The message that is played when the prompt is chosen (text-to-speech).

Happy

If a correct code is entered, the prompt will forward the caller to this message.

Note The Happy item need to refer to an IVR Question.

Sad

If an incorrect code is entered, the prompt will forward the caller to this message.

Note The Sad item need to refer to an IVR Question.

SuccesAction

The follow-up action if a correct code is entered.

 

Prompt Scenario

ClosedScenario 1: Happy

If the caller enters the correct code, the prompt will forward the caller to the IVR Question “Happy”.

ClosedScenario 2: Sad

If the caller enters the incorrect code, the prompt will forward the caller to the IVR Question “Sad”.

 

Pompt Create/Edit/Remove

Prompts can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

ClosedCreate Prompt

  1. Open the Prompt list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

ClosedEdit Prompt

  1. Open the Prompt list.

  2. Tick the respective Prompt

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

ClosedRemove Prompt

Warning The administrator is responsible for removing potential links with other entries in the database

  1. Open the Prompt list.

  2. Tick the respective Prompt

  3. Select the “Delete Item” button.