Prompt

Note Corporate license or higher.

Purpose

Prompts can be used to collect additional information about the caller and use that information for an action.

The Prompt function can give:

Customers the possibility to enter a code within the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. to be routed on.
Route Customers based their information in a database.
Give Customers information based on their information in a database.
Before a prompt can be added to the IVR, it needs to be created in the Prompt list on the server.

Note This feature requires an additional prompt. Extra license may be required. Please contact your Sales Contact to verify.

In order to manage Prompts, the following screen should be filled in:

Item	Description
PromptId	The identifier of the prompt. This will be used when linking Prompts to IVR Questions.
Welcome	The message that is played when the prompt is chosen (text-to-speech).
Happy	If a correct code is entered, the prompt will forward the caller to this message. Note The Happy item need to refer to an IVR Question.
Sad	If an incorrect code is entered, the prompt will forward the caller to this message. Note The Sad item need to refer to an IVR Question.
SuccesAction	The follow-up action if a correct code is entered.