OutboundDialer Calls

Purpose

OutboundDialerCalls is the list of numbers which are needed to be Called in the Outbound Dialer

 

Explanation per field

In order to manage OutboundDialerCalls, the following fields should be filled in:

Item	Description
Title	Number/SipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. of the person whom needs to be called.
Processed	Indicated that the person is called Note Will be entered by the Outbound Dialer, should left untouched or can be emptied if the person needs to be called again.
Skill	Use this Skill to select an Available Agent.
Order	The order in which the numbers needs to be called
Prio	If checked these number are called first.
Day	The day on which the person should be called Tip If empty, all days will be used.
Date start	The date after the person can be called Tip If empty, no before date restriction will be used
Time start	Time after the person will be called. Tip If empty, no before time restriction will be used.
Time end	Time before the person will be called. Tip If empty no after time restriction will be used.
Date end	The date before the person can be called Tip If empty no after date restriction will be used.

 

Create/Edit/Remove item

Item can be created, edited or removed.

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