OutboundDialer Calls

Purpose

OutboundDialerCalls is the list of numbers which are needed to be Called in the Outbound Dialer

Note OutboundDialer must be installed and configured. Learn More

 

Explanation per field

In order to manage OutboundDialerCalls, the following fields should be filled in:

Item

Description

Title

Number/SipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. of the person whom needs to be called.

Processed

Indicated that the person is called

Note Will be entered by the Outbound Dialer, should left untouched or can be emptied if the person needs to be called again.

Skill

Use this Skill to select an Available Agent.

Order

The order in which the numbers needs to be called

Prio

If checked these number are called first.

Day

The day on which the person should be called

Tip If empty, all days will be used.

Date start

The date after the person can be called

Tip If empty, no before date restriction will be used

Time start

Time after the person will be called.

Tip If empty, no before time restriction will be used.

Time end

Time before the person will be called.

Tip If empty no after time restriction will be used.

Date end

The date before the person can be called

Tip If empty no after date restriction will be used.

 

OutboundDialerCalls Create/Edit/Remove

OutboundDialerCalls can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

ClosedCreate OutboundDialerCall

  1. Open the OutboundDialerCalls list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

ClosedEdit OutboundDialerCall

  1. Open the OutboundDialerCalls list.

  2. Tick the respective OutboundDialerCall.

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

ClosedRemove OutboundDialerCall

  1. Open the OutboundDialerCalls list.

  2. Tick the respective OutboundDialerCall.

  3. Select the “Delete Item” button.