Chat Questions

Purpose

ChatQuestions are the Questions that can be asked to a Customer at the start of an Chat. This way the Agent doesn't need to ask the same questions over and over again.
The ChatQuestions are used for the ClientToClient Chat and in the WebChat. The use of the Questions can be activated in the Settings list. (Setting: EnableQuestionaireWebChat)

 

Explanation per field

In order to manage ChatQuestions, the following screen should be filled in:

Item

Description

Title

The Question the Customer will get at the start of the Chat.

Order

The Order in which the Questions are asked.

 

ChatQuestions Create/Edit/Remove

ChatQuestions can be created, edited or removed.

Warning Updates to the system are real-time; therefore wrong entries might cause malfunctions.

  1. Open the ChatQuestions list.

  2. Select the “Add new item” button.

  3. Enter the correct data in the window that appears.

  4. Select the “Save” button.

  1. Open the ChatQuestions list.

  2. Tick the respective ChatQuestion.

  3. Select the “Edit Properties” button.

  4. Enter the correct data in the window that appears.

  5. Select the “Save” button.

  1. Open the ChatQuestions list.

  2. Tick the respective ChatQuestion.

  3. Select the “Delete Item” button.