Missed Calls Today

Note The setting WriteSummaryToSharePoint must be TRUE, to use this feature.


In this list the missed calls of today are displayed.

This is the same list as the Call Summary list with an additional filter:

  • Accepted = False

  • StartTime = Today

It is possible to refine the filter.


Explanation per field

MissedCallsToday will be stored on SharePoint automatically together with some meta data:




The date/time when the call is connected to the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs..


The SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address of the Caller.


The Skill required for answering the Call.


(Optional) Refine filter

MissedCallsToday is a SharePoint View. This can be altered with the following steps:

  1. Open the Missed Calls Todays list

  2. Open the tab Lists

  3. Select Modify View

  4. You can change the items under Filter

  5. When finish press Ok