Missed Calls Today

Note The setting WriteSummaryToSharePoint must be TRUE, to use this feature.

Purpose

In this list the missed calls of today are displayed.

This is the same list as the Call Summary list with an additional filter:

  • Accepted = False

  • StartTime = Today

It is possible to refine the filter.

 

Explanation per field

MissedCallsToday will be stored on SharePoint automatically together with some meta data:

Item

Description

StartTime

The date/time when the call is connected to the UCC.

Customer

The SIP address of the Caller.

SkillChosen

The Skill required for answering the Call.

 

(Optional) Refine filter

MissedCallsToday is a SharePoint View. This can be altered with the following steps:

  1. Open the Missed Calls Todays list

  2. Open the tab Lists

  3. Select Modify View

  4. You can change the items under Filter

  5. When finish press Ok