Missed Calls Today

Purpose

In this list the missed calls of today are displayed.

This is the same list as the Call Summary list with an additional filter:

  • Accepted = False

  • StartTime = Today

Again it is possible to refine the filter.

 

Explanation per field

Note The setting WriteSummaryToSharePoint must be TRUE, to use this feature.

MissedCallsToday will be stored on SharePoint automatically together with some meta data:

Item

Description

StartTime

The date/time when the call is connected to the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..

Customer

The SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. address of the Caller.

SkillChosen

The Skill required for answering the Call.