Core User Guide

Agent Agents are the contacts of the UCC that are approached, through SIP addresses or phone number, by Skype for Business / Microsoft Teams to speak to customers.
Supervisor The Supervisor functionality of Anywhere365 is useful to train new co-workers, review conversations, or providing support during Calls.
Voicemail Agents Voicemails agents are used for the Voicemail Dialer.

(For information about Voicemail Dialer v2, Learn More)
Skills per Agent SkillPerAgent is the link between Agents and Skills. Hunting an Agent will be impossible if the needed Skill is not linked to an Agent.

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